Client Education

Client EducationPromoter of educational spaces for improving quality of life and care of the planet.

Client Education is driven by people, neighborhoods, sidewalks, gardens, municipalities, and cities. Each space represents the opportunity to learn, alongside communities, about the value of what is public, solidarity, environmental protection, and quality of life as important factors for individual and social development.

Sharing scenarios with children, young people and adults in the different programs offered by Client Education is a means of reaching out to the heart of each individual, his or her needs, understanding his or her surroundings and reality, and knowing that in each mind, there is a reason to live and enjoy life, a reason to enjoy the domestic public utilities that EPM has for everyone

What is Metropolitan Client Day?

It is an education and customer service program through which EPM resolves concerns related to public utilities and provides a community meeting space with cultural and fun activities for children and adults, such as raffles, contests, staged events, and presentations by local and guest artistic groups.

Who can benefit and how can they participate?

Client Days are aimed at the communities of strata 1, 2 and 3 in the Aburrá Valley. The days take place each month on Saturdays between 9:00 a.m. and 5:00 p.m. and the entire community in the locality of the program can participate.

What has it achieved?

In 2011, eight days were held, benefiting 8,800 people. The Program allowed us to work alongside communities, strengthening confidence, and generated processes for coming together through creating spaces and provided standardization alternatives to domestic public utilities for families in the sectors that benefited.

The neighborhoods visited were:

In Medellín:
  • Santa Cecilia
  • Cristo Rey
  • Pedregal
  • Roblemar
  • Las Granjas
In Bello:
  • París
  • Zamora

Municipality of La Estrella

What institutional presence does Estamos Ahí have?

It is a full day of engaging with and coming together with communities in the different municipalities of Antioquia.

The meetings encompass customer service activities, education and focus on needs related to public utilities. Through fun activities, users can resolve concerns, learn about the services that are offered by EPM, enjoy themselves, share with the family, show off local talent, and win prizes.

Who can benefit and how can they participate?

The Program is aimed at entire communities within the municipalities of Antioquia Department: children, youth and adults can participate in scheduled activities when EPM visits their locality. The Program takes place each month.

What has it achieved?

Without doubt, this tour of the municipalities within Antioquia Department has been a great adventure, thanks to the efforts of each Municipal Administration, of the community in general, and all EPM employees that participated directly or indirectly in developing this great celebration. In 2011, nearly 11,500 people benefited from the program, which visited ten municipalities: San Jerónimo, Entrerríos, Andes, Guadalupe, Puerto Berrio, San Andrés de Cuerquia, San Rafael, Santa Rosa de Osos, Toledo and Turbo.

What is Sunday Space?

It is a program that generates spaces for face-to-face meetings with communities and users of public utilities and recreates with them their dreams for their lives and their city, encouraging both reflection on the contribution of public utilities to quality of life and the possibility of making intelligent use thereof.

Taking part in a Sunday Space provides an opportunity to construct, in a fun way, a “dream neighborhood” and rejuvenate the sense of community development and work, reflect on the elements that make up living conditions, and, among others, discover the significance and importance that public utilities have on the quality of life of a population.

Who can benefit and how can they participate?

Sunday Space is aimed at families of strata 1, 2 and 3. Each year, the Client Education Team identifies the neighborhoods to invite. Participating families are transferred to the Botanic Gardens, where the Sunday meeting takes place.

What has it achieved?

This intimate and warm Sunday meeting was enjoyed over nine days by nearly 2,050 people in 2011 and has been, for many families, one of the few chances they have to enjoy any leisure time, recreation, and experiential learning.

What is EPM Youth?

It is a strategy that aims to bring together groups of young people, organized at a community level, in order to share knowledge about public utilities for the home within the context of environmental protection, value of what is public, and quality of life.

Who can benefit and how can they participate?

Groups of young people from the municipality of Medellín and the Aburrá Valley who are interested in forming part of the Program may participate.

What has it achieved?

In 2011, there were 42 educational workshops, benefiting a total of 12 groups of young people from the Metropolitan Area, with the support of COMFAMA. Domestic public utilities, intelligent use, quality of life, and life plans were the topics covered.

What is EPM Worldcare?

It is a program that aims to nurture a scientific and investigative spirit in students, through working with educational institutions, teachers and students in the formulation, design and outline of research, innovation, science and technology projects, where the amazement of switching on a light or feeling the freshness of pure water can be renewed through knowledge and discovery of the magical world of domestic public utilities.

Find out more about the programs in  EPM Worldcare

What is Working with Business?

Working with Business is an educational engagement program that works with business associations and seeks to generate spaces for reflection and awareness of the intelligent use of domestic public utilities, contributing to mutual environmental responsibility and the strengthening of citizen and working commitments to family and society.

Who can benefit and how can they participate?

The Program is aimed at employees, administrative personnel, directors and the community in general. Educational discussion groups may be requested via email at educacionalcliente@epm.com.co

What has it achieved?

In 2011, 314 educational discussion groups benefited 5,779 employees and directors of different companies and institutions by addressing topics such as the interpretation of an invoice, customer service provision, the culture of intelligent use of domestic public utilities, and the regulatory framework.

Who are the High School Multipliers?

They are secondary education students that have the opportunity to undertake their own literacy program, benefiting their community with educational activities in which they can assist clients and users in resolving their concerns about domestic public utilities (legal aspects, interpretation of invoices, and intelligent use).

Who can benefit and how can they participate?

The program is designed for secondary education students in Antioquia Department that want to undertake their own literacy program with EPM’s Client Education Team.

What has it achieved?

This year, 726 students signed up for this student social service, benefiting 41,035 people.

Program student participants came from each of Antioquia’s sub-regions:

Northeast: 90
North: 197
West: 49
East: 93
Southeast: 166
Urabá: 131

What is Reading Your Meter?

It is direct contact made with clients and users of domestic public utilities in order to inform them about the process for meter reading. It is also a space for consultation over concerns regarding the reliability and accuracy of meter reading and invoicing processes.

Who can benefit and how can they participate?

Reading Your Meter is aimed at EPM clients located in Medellín and the Metropolitan Area. Visits by meter readers are made at random. In 2012, nearly 40,000 clients will have visits from meter readers.

What has it achieved?

For this program, Client Education trained 240 meter readers who were tasked with making direct contact with clients at the time their meters were read. Meter readers visited a total of 25,284 clients in 2011.

What is ACER Community?

This is a social research strategy that reports on the socio-anthropological characteristics of EPM stakeholders, whose results are fundamental to the formulation of plans, programs, educational projects and the engagement the company seeks with these groups.

What are Environmental Readings?

This is a social research strategy that reports on the socio-anthropological characteristics of EPM stakeholders, whose results are fundamental to the formulation of plans, programs, educational projects and the engagement the company seeks with these groups.

Find out more about the other EPM programs